Overview
At Lureyah, we are committed to ensuring your satisfaction. However, due to the nature of our products, we have specific conditions for returns and refunds to maintain quality and hygiene standards. Please review the following policy carefully:
Eligibility for Returns
To be eligible for a return:
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The item must be unused, clean, and in the same condition as when you received it.
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It must be returned within 24 hours of delivery.
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The item must be in its original packaging with all tags intact.
We cannot accept returns for items that:
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Show signs of wear, stains, damage, or odors.
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Are not in their original condition.
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Are returned after the 24-hour window.
Refund Process
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Inspection: Once we receive your returned item, we will inspect it to ensure it meets the above criteria.
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Approval/Rejection: You will be notified via email or WhatsApp regarding the status of your return.
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Refund: If approved, your refund will be processed within 7 business days, and the amount will be credited to your original method of payment.
Please note:
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Sale items are non-refundable.
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Shipping fees are non-refundable.
Exchanges
We offer exchanges for defective or damaged items only. If you need to exchange an item, please contact us within 24 hours of receiving your order. Exchanges are subject to product availability.
Return Shipping
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Customers are responsible for the cost of return shipping.
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We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.
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Returns should be sent to: [Insert Address Here]
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account.
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Contact your credit card company—it may take some time for the refund to be officially posted.
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Contact your bank for further assistance.
If you’ve done all of the above and still haven’t received your refund, please contact us at [Insert Email Address Here].
Need Help?
For any questions related to returns and refunds, please contact us:
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Email: Lureyah@gmail.com
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WhatsApp: 05 81 02 16 63
We appreciate your understanding and cooperation in adhering to our policy. Thank you for shopping with Lureyah!