Orders:
1. How can I place an order?
You can place an order directly on our website by adding your favorite items to the cart and proceeding to checkout. Alternatively, you can message us on WhatsApp at +971 581021663 to place your order
2. Can I modify or cancel my order after placing it?
Yes, you can modify or cancel your order within 24 hours of placing it by contacting us on WhatsApp.
3. How do I know my order is confirmed?
Once your order is confirmed, you’ll receive a confirmation message via email or WhatsApp with all the details.
Shipping & Returns:
1. Do you ship across all emirates in the UAE?
Yes, we offer shipping to all emirates in the UAE. Orders above 300 AED include delivery, while orders below 300 AED have a flat fee of 20 AED
2. How long does delivery take within the UAE?
Delivery typically takes 1-3 business days, depending on your location.
3. Do you ship internationally?
Yes, we ship to various countries, including Gulf countries and Europe. Shipping costs vary by destination.
4. What are the delivery times for international orders?
Delivery times for international orders depend on the destination. Typically, Gulf countries take 5-7 business days, while European countries may take 7-10 business days.
5. How can I know the shipping cost for my country?
The shipping cost will be calculated at checkout based on your location. You can also contact us for more details.
6. What is your returns policy?
We accept returns for UAE orders as long as the item is in its original condition, unworn, unwashed, and free of stains or damage. Whitin 24 Hours only
7. How do I start the return process?
Contact us via WhatsApp at +971 581021663 with your order details to initiate the return
Payment:
1. What payment methods are available in the UAE?
We offer Cash on Delivery (COD) and card payment options for orders within the UAE.
2. Do you offer payment options for international customers?
Yes, international customers can pay securely using their credit or debit cards during checkout.
3. Can I pay online with my card?
Yes, we accept all major debit and credit cards for online payments.